Privacy Policy

Privacy policy

  • Protecting your personal information / privacy is very, very important to us.

  • We hate spam! Zolay does NOT sell or rent our customers names, addresses or e-mail addresses to anyone.

  • We send out e-mail notifications on products, special promotions, etc. from time to time.

  • If you ever get e-mail or newsletters from us and do not want to continue to receive these messages simply click the unsubscribe link at the bottom of the email.

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.

We have posted this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information, and how you may access some of the information you provide to us.

As we continue to develop our Web site and take advantage of advances in technology, our privacy policy may change. Please refer to this page frequently for the most up-to-date information.

The information we collect
Whenever you shop with Zolay to buy our products online, we obtain from you the information we need to complete your transaction. This may include your name, address, telephone number, and e-mail address. If you use a credit or debit card, it will include your account number.

If you use one of our services, or participate in one of our promotions or sweepstakes, we may ask for additional information, such as your age, interests or product preferences.

From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.

To improve our Web site, we collect non-personal information about how users navigate through the site. We may share this information with our partners or other outside companies.

How we use the information we collect
We use the information we collect for various purposes, including:

  • to complete your purchase transactions

  • to provide the services you request

  • to send you our newsletters, promotional emails, catalogs and other offerings by mail

  • to keep you informed about the status of your orders

  • to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you

  • to notify you of product recalls or provide other information concerning products you have purchased

  • to improve our merchandise selections, customer service, and overall shopping experience

Others with whom we share your information
Service providers: We provide information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to manage a database of customer information or assist us in distributing e-mails.

Third-Party Web Beacons: We use third-party web beacons from to help analyze where visitors go and what they do while visiting our website. We also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you.

Your choices regarding use of the information we collect
If you do not want us to share information about you with any company or organization outside Zolay:

Please note that many promotions and mailings are completed well in advance, so you may continue to receive some offers after you ask us to stop sharing your information. We appreciate your patience in giving us time to carry out your request.

Cookies and how we use them
A “cookie” is a small data file stored by your Web browser on your computer’s hard drive. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database.

We use cookies to identify the pages you click on during your visit to our site and the name of the Web site you visited immediately before clicking to https://www.zolay.com.au/ We use this information to improve our site design, product assortments, customer service, to aid in the transaction to buy our products online and special promotions.

We may contract with third parties who may use cookies and collect information on our behalf or provide services such as shipping, promotional services, credit card processing, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners. However, we respect your right to choose whether to be included in such services. If you would like to opt out of these services, please contact us via the contact information listed above.

Children’s privacy
The Children’s Online Privacy Protection Act took effect on April 21, 2000. It imposes certain requirements on Web sites directed at children under 13 that collect information on those children, and on Web sites that knowingly collect information on children under 13.

We do not knowingly collect any personal information from children under the age of 13 on our Web site, and our online sweepstakes are restricted to entrants who are at least 18 years old.

No one under the age of 15 should submit any personal information to this or any other Web site without the consent of a parent or guardian.

Links to other sites
While visiting https://www.zolay.com.au/, you may link to Web sites operated by our business partners or other third parties. This does not mean that we endorse these Web sites. We do not make any representations or warranties about any Web site you may access through this Web site. They are independent from us, and we have no control over, or responsibility for, their information or activities. You need to make your own independent decisions regarding your interactions or communications with any other Web site.

If you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not Zolay privacy policy. We encourage you to read that policy before submitting any personal information.

E-mails
We send out promotional emails with special discounts and news. Each time you receive an e-mail from Zolay, you will be given the opportunity to “opt-out” or stop receiving them.

If you choose to “opt-out,” we will stop sending you e-mails. Please note, however, that some e-mail promotions are prepared well in advance, so you may continue to receive offers after you have chosen to “opt-out.” We appreciate your patience in giving us time to carry out your request.

Any questions?
We’ll be happy to provide additional information or answer any questions. Please:

Conditions of use, notices and disclaimers
When you use this Web site or buy gourmet coffee online, you are automatically agreeing that both your access to the site and your use of it are:

  • Subject to the terms and conditions in this legal notice, which may change at any time without notice.

  • Subject to all applicable laws.

  • Undertaken at your own risk.

Please refer to this page frequently to review our current terms and conditions of use.

Copyright
The following elements of this Web site are the property of Zolay or our suppliers and are protected by Australian and international copyright laws:

  • All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations — both individually and as they are compiled on the site.

  • All software.

Trademarks
The trademarks or trade dress and our partners may not be used without our written permission. Trademarks or trade dress include the Zolay name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of Zolay products, services, and programs, and those of our partners. All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our partners.

Use
You have permission to electronically copy and print hard copies of pages from this Web site solely for personal, non-commercial purposes related to placing an order or to buy our products online with https://www.zolay.com.au/. Unless we give you written permission in advance, any other use of this Web site, its content and its information, including linking or framing to this Web site, are strictly prohibited.

Errors and inaccuracies
Our goal is to provide complete, accurate, up-to-date information on our Web site. Unfortunately, it is not possible to ensure that any Web site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions – including after an order has been submitted – and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.

No confidentiality
Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this Web site. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.

Disclaimer of liability
We make no representations or warranties of any kind, whether express or implied, with respect to this Web site, its content, or the information available on or through it; they are provided “as is,” with all faults. Except as otherwise provided under applicable laws, we and our corporate partners, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web site or any other Web site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

Applicable law
By visiting this Web site, or if you buy our products online, you agree that the laws of Australia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our partners.

Disputes
Any dispute relating in any way to your visit to our Web site or to products purchased here shall be submitted to confidential arbitration in Australia. However, you consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing rules of the Australian Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgement in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this Web site or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.

Payment:

Our store is hosted on amazon.com.au They provide us with the online e-commerce platform that allows us to sell our products and services to you. They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Amazon.com.au stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Amazon’s Terms of Service here or Privacy Statement here.

Protecting your information

As part of our ongoing commitment to ensure that your shopping experience with https://www.zolay.com.au is protected, Zolay will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.